Shipping Policy

Ward Wilson Art (“we” and “us”) is the operator of (https://wardwilson.art/)
(“Website”). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.

  1. General
    Subject to stock availability. Each painting is original so there will
    only be one available, and there are no backordered items. If there is an error
    in the order process where you have purchased a painting that has been sold,
    we will refund your purchase.
  2. Shipping Costs
    Shipping costs are calculated during checkout based on weight/destination.
    Payment for shipping will be collected with the purchase.
    This price does not include other taxes and fees associated with your state,
    territories, or country.
  3. Delivery Terms
    Transit Time Domestically
    In general, domestic shipments are in transit for 2 – 7 days

3.1. Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday – Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

3.2 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

3.3 P.O. Box Shipping
Ward Wilson Art will ship to P.O. box addresses using postal services only. We are
unable to offer couriers services to these locations.

3.4 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.

3.5 Items Out Of Stock/Sold
If an item is out of stock/sold (all of our items are original paintings and only 1 should be in stock), we will cancel and refund the out-of-stock/sold items and dispatch the rest of the order.

3.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation

  1. 4. Tracking Notifications
    Upon dispatch, customers will receive a tracking link from which they will be
    able to follow the progress of their shipment based on the latest updates made
    available by the shipping provider.
  2. 5. Parcels Damaged In Transit
    If you find a parcel is damaged in-transit, if possible, please reject the
    parcel from the courier and get in touch with our customer service. If the
    parcel has been delivered without you being present, please contact customer
    service with next steps.
  3. 6. Duties & Taxes
    Sales Tax
    Sales tax has already been applied to the price of the goods as displayed on the
    website
  1. 7. Cancellations
    If you change your mind before you have received your order, we are able to
    accept cancellations at any time before the order has been dispatched. If an
    order has already been dispatched, please refer to our refund policy on the terms page.
  2. 8. Insurance
    Parcels are insured for loss and damage up to the value as stated by the
    courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

  1. Customer service
    For all customer service inquiries, please email us at xtinejulia@gmail.com

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